Provide the vehicle or equipment type, make and model, exact length, width, height, gross weight, running condition, and departure and destination ports. Include the VIN or chassis number when available, the collection address if transport is needed, and photographs for heavy or unusual cargo.
RoRo shipping prices depend on the route, cargo category, dimensions, weight, and applicable carrier tariff. Request a quotation for your specific shipment and check which origin charges, destination charges, and additional services it includes.
Additional charges may apply for inland transport, terminal handling, documentation, towing, oversized cargo, or storage. Check your quotation for included services and exclusions, especially destination charges and any duties or taxes payable separately.
Exact dimensions determine the space required and whether the vehicle fits the vessel’s loading and deck limits. Incorrect measurements can lead to a revised freight charge, additional handling, or refusal of the cargo.
A loading metre is a unit used to express the deck space occupied by cargo for certain freight calculations. The applicable carrier tariff determines how it is calculated, so a single formula should not be assumed to apply to every shipment.
Waterside provides an online quotation calculator for available shipping options. If your cargo or route is not covered, send your shipment details to Waterside for an individual quotation.
A non-running vehicle requires acceptance checks before booking because towing and special handling are not available for every shipment. Tell Waterside whether the vehicle can roll, steer, and brake, and obtain confirmation before arranging delivery to the terminal.
Do not deliver a damaged or accident vehicle to the terminal without written acceptance from Waterside for the proposed shipment. Send photographs and a description of the damage so the applicable carrier and terminal restrictions can be checked.
Electric and hybrid vehicle acceptance must be confirmed for the selected carrier, terminal, and route. Declare the propulsion type and disclose any known battery damage or defects before booking.
Follow the preparation instructions issued for your booking before delivering the vehicle. Declare any mechanical defects or leaks, remove prohibited items, and check the requirements for keys, steering, brakes, fuel or battery charge, and identification labels.
Personal belongings and loose spare parts must be removed before delivery under Waterside’s published RoRo instructions. Items left inside can cause the vehicle to be held at the terminal until they are removed.
Waterside’s current instructions require a client label on the driver-side window. Obtain the correct label and any additional terminal instructions before delivering the vehicle.
There is no single size or weight limit that applies to every RoRo vessel and route. Acceptance depends on ramp capacity, deck clearance and strength, cargo footprint, securing requirements, and port handling capabilities.
The required documents depend on the export country, destination, and shipment, but may include vehicle registration or title, a purchase invoice, shipper identification, consignee details, and customs documentation. Ask Waterside for the checklist applicable to your shipment before arranging delivery.
A Bill of Lading is a sea transport document recording details such as the shipper, consignee, cargo, and departure and destination ports. The document type and agreed release procedure affect how the shipment is released at destination.
Check the shipper and consignee details, VIN or chassis number, cargo description, and departure and destination ports. Report corrections before final issuance because later amendments may involve fees or delays.
The timing depends on the shipment’s documentation, payment conditions, and agreed release procedure. Follow the instructions in your booking or invoice and confirm whether your shipment requires original documents or another release arrangement.
Whether a cargo tracking document is required depends on the destination and shipment. Ask Waterside to confirm the applicable document, responsible party, and deadline before shipping.
Waterside can coordinate vehicle shipments originating in Switzerland, Germany, Belgium, and other selected European locations through suitable seaports. The available route depends on the collection location, destination, cargo, and current carrier service.
Waterside’s RoRo activities include Antwerp and Hamburg, with other departure ports depending on the route and carrier. The suitable port is selected according to the cargo’s location, destination, sailing options, and transport cost.
Waterside’s published destination list includes Abidjan, Dakar, Tema, Lomé, Cotonou, and other African ports. Confirm the current sailing and cargo acceptance for your chosen destination before booking.
Transit time depends on the departure port, destination, vessel itinerary, and operating conditions. Ask for the estimated sea transit time for your selected sailing and allow separately for inland transport, terminal processing, and destination clearance.
Published departure and arrival dates are estimates and may change. Check the latest schedule and shipment updates before arranging time-sensitive collection or onward transport.
Deliver your vehicle within the receiving period specified in your booking instructions. Confirm the terminal address, delivery reference, receiving hours, and cargo and document deadlines before arranging transport.
No, terminal receipt confirms delivery to the terminal, not loading onto the vessel. Loading is a separate milestone that depends on acceptance, documentation, vessel space, and operational planning.
Use Waterside’s tracking page or contact the operations team for the latest available shipment status. Distinguish between terminal receipt, vessel allocation, confirmed loading, departure, and arrival when checking progress.
If your vehicle is not loaded on the planned sailing, Waterside coordinates with the relevant operational parties to establish the next available option. The revised arrangement depends on the reason for the delay, cargo readiness, vessel capacity, and subsequent schedules.
Yes, storage or parking charges can apply when cargo remains at the terminal beyond the applicable free period or under other tariff conditions. Ask for the relevant free-time allowance and charging basis before delivery, especially if documents or shipment arrangements are incomplete.